1. Information We Collect
We only collect information needed to operate our website services and tracking features. This may include:
- Account information such as name, phone number, email address and encrypted password.
- Tracking information such as tracking numbers, courier names, parcel status and tracking history.
- Transaction information such as orders, wallet top ups, payments and payment references when you use paid features.
- Technical information such as IP address, device type, browser, access time and system logs for security and maintenance.
2. How We Use Information
Information is used for operational purposes related to our services, including to:
- Provide parcel tracking results and update shipment status.
- Manage user accounts, login sessions, parcel records, wallets, orders and customer support.
- Process payments, top ups or transactions requested by users.
- Send notifications related to accounts, tracking, security or services through the channels you use.
- Prevent misuse, fraud, unauthorized access and website security issues.
- Improve website performance, features and user experience.
3. Sharing With Third Parties
We may share relevant information with third-party service providers that help operate the website, such as tracking API providers, payment gateways, notification systems, hosting providers, analytics tools or support tools.
We do not sell your personal information. Sharing is only done when needed to provide services, comply with the law, resolve security issues or protect the rights of users and the website.
4. Cookies and Similar Technologies
The website may use cookies or browser storage to maintain login sessions, language preferences, user settings, security and basic analytics. You can change cookie settings through your browser, but some website features may not work properly if cookies are disabled.
5. Data Storage and Security
We take reasonable steps to protect information from unauthorized access, alteration, disclosure or deletion. However, no method of data transmission or storage over the internet can be guaranteed to be completely secure.
Information is retained for as long as necessary for service delivery, transaction records, security, dispute resolution or applicable legal requirements.
6. Your Rights and Choices
You may contact us to request access, correction or deletion of your account information, subject to technical limitations, security requirements, transaction records and applicable legal obligations. You may also stop using the service or log out of your account at any time.
7. External Links
The website may contain links to third-party websites or services. This policy does not cover those third-party websites. Please review their privacy policies before providing personal information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be displayed on this page together with the updated date.
9. Contact Us
If you have questions about this Privacy Policy or how your information is processed, please contact us through the official support channel on the website.